What happens if I lose my card? April 26, 2019 15:00 Updated Follow We recommend that you freeze the card using the HyperJar app then contact us immediately using the Chat feature. Related articles What happens if I lose my card and my phone? How can I freeze my card? How do I know my money is safe? What should I do if I haven’t received my card? When can I Chat and email? Comments 0 comments Please sign in to leave a comment.