We always try to give the best possible customer service and to solve problems quickly and fairly. If you don't think we've lived up to this, please let us know using firstname.lastname@example.org or Chat with us on the app. You can escalate your complaint by contacting email@example.com.
If you are unhappy with our response you have the right to raise it with the Financial Ombudsman. For more information on the complaints process go to https://hyperjar.com/complaints-procedure/