We always try to give the best possible customer service and to resolve issues quickly and fairly. If you don't think we've lived up to this please contact our Customer Support team at firstname.lastname@example.org or Chat with us on the app. You can escalate your complaint by contacting email@example.com.
If you are unhappy with the response you receive from the complaints team you have the right to raise it with the Financial Ombudsman. For more information on the complaints process go to https://hyperjar.com/complaints-procedure/.