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There might be few reasons why your payment has been declined:

  • You do not have enough money in the Jar (and backups) that your card was linked to. NOTE: you can have enough money in your account but because the Jar you have linked to does not your transaction will be declined.
  • You have entered incorrect details (PIN, CVV, Expiry date).
  • Your card is blocked because the PIN has been entered incorrectly three times. Contact us via the app for help unblocking it.
  • Your card is frozen. You can unfreeze it at any time in the app from the Account screen.
  • Your card has expired. Contact us via the app to arrange a replacement card.
  • Your card may be damaged. Contact us via the app to arrange a replacement card.
  • The merchant does not accept MasterCard payments.
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