Most Asked Questions
When you use a card on public transport systems, you may see a 10p charge (or similar) called an authorisation charge. This checks your card is valid. This 10p charge is taken off when the full cost of your travel is charged. Most transit companies process this within 24 hours.
From the Account tab, choose Freeze card. If you find your card again, just tap this again to unfreeze.
Your child should download the app from the App Store or Google Play on their own phone and follow the setup instructions.
You will need to have a Kids Card already ordered for them and a unique mobile number and email accessible on their device.
Please watch this video
Click here for everything you might want to ask about the Kids Card and the Kids App.
Click here for anything and everything about HyperJar, the prepaid Mastercard card and the HyperJar app.
Lost or stolen card? Don’t recognise a transaction in your activity list or suspect fraud? Click here for urgent next steps.
Had an error message or something’s wrong in the app? Click here to trouble-shoot our customers’ most common problems