What to do if a kids card is lost or stolen

If you think one of your kids cards has been lost or stolen, you should freeze it in your app immediately. You can do this by going to the Profile tab, selecting Kids Cards & Accounts, selecting the child whose card you’d like to freeze, press Manage Card, and then make sure Freeze Card is toggled on.

  
Once you’ve done this, the card will not work until you unfreeze it in the app. If you can’t find the card, you should then contact us via Live Chat for more help.