What to do if you suspect fraud

If you believe you or your child have been the victim of fraud or hacking, or that someone else may know your card details, the first thing you need to do is to freeze the potentially effected HyperJar card.

To do this, go to the Profile tab of your app, go to Manage Card, and select Freeze Card. This will prevent any transactions, spending or withdrawals from taking place until you unfreeze the card. 

Once you have frozen your card, double check the transaction that has made you suspicious. Sometimes companies trade under different names, so the name in the app might not match the name of the business you purchased from. It’s worth searching for the unfamiliar name online to see if it’s connected to a place you have shopped at.

After you’ve frozen your card, contact our Customer Support team. You can do this by starting a Live Chat in the app by going to the Profile tab, and then selecting Customer Support & FAQs.

Our team will talk you through the next steps, which includes contacting the retailer or merchant, and reporting the incident on the Police Action Fraud website.